General Questions
Does DestinationRx have any affiliation with health insurance companies?
DestinationRx provides its cost comparison tools to individual health insurance companies as well as CMS (the Centers for Medicare and Medicaid Services).
These organizations use our tools to help their members compare the cost and efficacy of their prescription drugs.
DestinationRx does not have an exclusive relationship with any individual health insurance company or organization.
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Does DestinationRx have any affiliation with pharmaceutical companies?
DestinationRx is an independent source of information and is not affiliated in any way with any pharmaceutical manufacturer.
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Ordering Questions
Do I need a prescription?
A VALID U.S. PRESCRIPTION IS REQURED to place an order on the DestinationRx website.
We do not write any prescriptions, nor do we refer you to consulting physicians for prescriptions.
You must have either an existing prescription (for refill orders) or a new prescription from your doctor.
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Which pharmacies are shown?
DestinationRx has partnered with a number of online, mail-order, and retail pharmacies to bring you the pricing displayed.
We strive to provide consumers with as much choice as possible.
We are always looking for new pharmacies to add to our network so that we can negotiate the best drug prices possible.
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Why couldn't I find a particular drug?
While DestinationRx attempts to compare prices for every drug that is available, you may find that we do not list a particular drug you are looking for.
This may be because the drug is brand new or is no longer available.
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How do I submit my prescription information if I order from an online or mail-order pharmacy?
If you are ordering from an online or mail-order pharmacy you must contact the pharmacy directly by clicking on the link to the pharmacy or clicking on the Proceed button.
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If I choose a retail pharmacy, what should I bring to get my prescription filled?
If you choose a retail pharmacy, you will need to bring a copy of the retail pharmacy information page so that the pharmacy will apply any discounts.
When you click on the Proceed button, a page with your information will be displayed. Print out a copy and bring it to the retail pharmacy of your choice.
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What should I do when it's time for a refill?
When it's time for a refill, follow the same prescription order process you used to place your original order.
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How can I get more information about the medication I have been prescribed?
In addition to the Best Buy Drugs or Medical Guide website you have been using, you can ask the doctor who prescribed your medication.
When ordering from an online or mail-order pharmacy you can also direct questions to the telephone pharmacists or customer service professionals.
If you choose a retail pharmacy you can ask the pharmacist when you pick up your medication.
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Shipping Questions
How soon will I receive my order?
DestinationRx is not an online pharmacy. If you have questions about delivery you need to contact the pharmacy itself.
After entering your prescription information, choose a pharmacy and click the Proceed button.
You will be given instructions on how to contact the pharmacy with your questions.
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Do you currently have this drug in stock?
DestinationRx is not an online pharmacy. If you would like to know whether or not a drug is in stock, you need to contact the pharmacy itself.
After entering your prescription information, choose a pharmacy and click the Proceed button. You will be given instructions on how to contact the pharmacy with your questions.
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Do you ship internationally?
DestinationRx is not an online pharmacy. If you have questions regarding international shipping, you need to contact the pharmacy itself.
After entering your prescription information, choose a pharmacy and click the Proceed button. You will be given instructions on how to contact the vendor with your questions.
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Pricing and Quantity Questions
Where do the prices shown on this site come from?
The pricing that is displayed on this website is derived from the rates DestinationRx has negotiated with partner pharmacies.
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Sometimes the price of my medication changes. Why?
There are many factors that determine the final price you pay for a medication.
These include: ingredient costs, dispensing fees, and any applicable promotions or discounts from the manufacturer, distributor, or retailer.
Each of these variables can change on a daily basis. DestinationRx makes every effort to update the prices on our website as frequently as possible.
However, sometimes we are unable to keep up with each pharmacy's changes. Refer to the pharmacy itself to be sure of the current price of your drug.
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Why do some pharmacies offer a 90-day supply of my medication, and others only offer a 30-day supply?
Online and mail-order pharmacies typically sell medications only in 90-day quantities.
These companies save money by purchasing drugs in bulk. In turn, consumers save money by purchasing a three-month supply of their medications.
In contrast to online and mail-order pharmacies, retail pharmacies have more flexibility and fill a much wider variety of prescription types.
Their prices may not always be as low as online and mail-order pharmacies, but they can dispense drugs in 30-day quantities.
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Customer Service Questions
How can I contact DestinationRx with any questions I have?
If you cannot find the answer to your question in the list above, feel free to contact our customer service department.
You can email us at memberservices@destinationrx.com. You will receive a reply within 24 hours, Monday through Friday, 8:30 to 6:30 p.m., EST.
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